Policies & Guidelines

Appointments

 Appointments are recommended for all salon and spa services. Please contact your beauty & wellness professional directly or select from our list of specialists. Most appointments can be booked online or by phone, and we will do our best to accommodate walk-ins.

Be Punctual

 Please arrive 5–10 minutes before your appointment. Scheduled times are based on our specialists’ availability and the service being provided. If you are running late, inform your beauty professional — they will try to accommodate you. Late arrivals may reduce your service time and affect your overall experience. Cancellations require a 24-hour notice. Thank you for your consideration.

Cell Phones

 To maintain a relaxing environment for all guests, please limit cell phone use in the spa area.

Gift Cards

 Looking for the perfect gift? Many beauty & wellness professional offer gift cards — check with your provider for availability.

Gratuities

 Tipping is at the discretion of our guests and is always greatly appreciated.

Payment

 All payments are made directly to your service provider. Most accept cash, Visa, MasterCard, Discover, and American Express. Some providers may not accept personal checks. Applicable state sales tax will be added where required.

Ready to Book Your Next Appointment?

Treat yourself to the luxury, care, and expertise you deserve. Whether it’s a fresh new look, a relaxing spa day, or a beauty touch-up, our professionals at Aspen Salon & Spa are here to make it happen.